The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking. The Company enters into this Agreement as principal for Bookings made for the hotels it owns and as agent where a Booking is made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner. In these Terms and Conditions, the following definitions apply:
“The Agreement” is your Booking Confirmation and the Terms and Conditions;
“The Company” is Craneview (Roundway) Limited trading as The Bear Hotel;
“The Hotel” is the premises for which your Booking is made;
“The Booking(s)” includes accommodation, functions and any event bookings made;
“The Guest(s)” is the person, company, organisation or other body responsible for making the Booking;
Guests may book in advance or on arrival. Rooms are subject to availability and the Company reserves the right to refuse any Booking for good reason. Although payment is generally required on departure, there may be occasions when the Guests are required to fully prepay or provide a deposit at the time of the Booking, or, on arrival at The Hotel.
The prices displayed on the website are per room and include VAT. Any meals, including Fully English Breakfast, service or VAT (at the current rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.
Price lists for additional items, such as Restaurant meals and Room Service, are on display at relevant locations within the Hotel and are available on request.
Payment: You will be asked to provide a credit card (or debit card) at the time of the Booking to secure your reservation. Where a deposit or full payment is required in advance; by Booking you are authorising the debiting of the card provided. If a guarantee is required, the hotel with complete either full pre-payment on arrival or a Preauthorisation of 150% of your stay. Please note we can only authorise Credit Cards and not Debit.
We accept the following methods of payment: Credit Cards: Most Major Credit Cards, Visa Debit Cards: Visa / Delta and Visa / Electron/Amex.
The Guest must pay all outstanding charges on departure from the Hotel.
The cancellation policy: a full charge may be made if a room is cancelled with less than 48 hours notice prior to 10am on the morning of arrival.
Group cancellations of six of more bedrooms are subject to a 14-day cancellation policy which is outlined on your group contract.
All company bookings guaranteed with a company credit account are agreeing to the cancellation policy of 48hours, prior to 10am for all cancellations, no shows and amendments. The will be invoiced directly to the company should you make any of these changes outside of the cancellation date.
Advance Purchase bookings and non-amendable, a cancellation will result in all monies paid to be retained by the Company.
All packages booked are subject to the standard 48 hours, prior to 10am on the morning of arrival policy unless otherwise stated on the confirmation.
Please note that all online bookings must be amended through the booking site and not through the Hotel.
Cancellation and non-arrival charges will be charged to the credit / debit card supplied at the time of booking. The Company reserves the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.
Change of Booking Details
Reservations may be amended in line with the Booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit / prepayment held is subject to those booking terms at the time of the original reservation.
Where the Booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.
Damage to hotel property
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum. So if a group is booking the lead guest accepts liability on behalf of the whole group for loss or damage.
In the case of Smoking within the building, including bedrooms, we reserve the right to charge a £100 fine to the guest’s credit / debit card, or send an invoice for the costs for the payment to the registered address. Smoking within a public place is an illegal act. You are reminded of this within your confirmation and on your registration card.
The courtyard is our allocated “smoking area” which is located between the Main bar entrance and the car park.
We accept well behaved dogs in the Front Market bar. All animals, with the exception of guide dogs are not permitted in any other part of the Hotel, including bedrooms.
Arrival and Departure
Guests may check-in at any time from 2.00 p.m. on the day of arrival. All rooms that have been secured by credit / debit card or prepaid at the time of booking will be held until 12.00 noon on the following day. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time the hotel is entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
On the day of departure, we kindly ask all guests to vacate their rooms by 11.00am (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the hotel.
Dependent on the individual needs of the Guest, a specifically designed room is provided at our hotel. Please contact our Reception on 01380 722444 to discuss specific individual requirements and the availability of appropriate accommodation.
The hotel has its own car park, there may be a charge and/or limited spaces available. Please contact the hotel directly for more information.
Please be aware that at certain times throughout the year the hotel may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the hotel directly in advance of your stay for further information.
The Company’s liability where accommodation is booked for Guest belongings is generally limited under the Hotel Proprietors Act 1956.
The Company maintains appropriate insurance cover where the hotel is liable for any injury or loss or damage suffered by our Guests.
If you have a Problem
In the unlikely event that you have a problem during your stay you must bring it to the attention of the hotel management at the time to ensure that we have an opportunity to rectify the problem during your stay. If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to The Bear Hotel, The Market Place, Devizes, Wiltshire, SN10 1HS.
Use of Personal Information
Please refer to our separate policy statement.
Licensing and Statutory Regulations
The Company, Hotel, functions and conferences within it are subject to Statutory Regulations including those relating to fire precautions and entertainment. The regulations must be strictly observed and a copy is available from the Hotel. The provisions of the Licensing Act 1964 as amended must be observed.
(i)This clause sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Guest in respect of:
• any breach of this Agreement; and any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Agreement.(ii)All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement. (iii) Nothing in this Agreement limits or excludes the liability of the Company: • for death or personal injury resulting from negligence; or • for any damage or liability incurred by the Guest as a result of fraud or fraudulent misrepresentation by the Company. (iv) Subject to clause (ii) and clause (iii) and the Company shall not be liable for any special, indirect, consequential or pure economic loss including but not limited to loss of profits, loss of business; depletion of goodwill and/or similar losses. The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement shall be limited to the value of the Agreement. (v)The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest. Cloakrooms are provided for the convenience of the Guests but any property deposited there is entirely at your own risk. The Company will endeavour to assist Guests with storage of their equipment etc but it excludes liability for the loss or damage of those items.
Hotel Proprietors Act 1956
This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies
Force Majeure The Company shall not be in breach of this Agreement if it does not provide the services under this Agreement due to the following circumstances:
• Industrial action by the Company’s employees
• Industrial action by the staff of one of the Company’s suppliers
• Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism and the Hotel being damaged or destroyed.
• Postal bookings which do not reach the Company
• Breakdown of machinery, or any failure to supply the Hotel with gas, electricity, water and so on, outside the control of the Company.
If any of the above occurs the Company will do its best to avoid any inconvenience to you or your Guests.
The Company shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.
Third Party Rights
None of the terms of the Agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.
No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.
Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to the Company shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.
If any provision of the Agreement (or part of any provision) is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
Right of Set Off
The Company shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future (whensoever arising), liquidated or unliquidated, under this Agreement or not. Any exercise by the Company of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise.
The Agreement shall be governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation
Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on this website the Company do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of this website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the website are the property of the respective Owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
This site is operated by Craneview (Roundway) Limited. Its registered details are as follows: Registered in England and Wales. Registered Number 04373977. Registered Office: Staverton Court, Staverton, Cheltenham GL51 0UX.